After a horrible sales experience and buying two new vehicles on the same day, we thought we would at least be able to express our feelings and concerns in the Mazda survey that was supposed to be sent. Well, after several weeks and not getting the survey, we spoke with an employee at the dealership who said they change emails for customers who they believe are going to give them bad reviews, so we won't receive it. I called Mazda Experience (Customer Care) and they confirmed that the email they had on file, provided by the dealer, was incorrect. They said the dealer has to correct it and resend the survey, which I doubt will happen. Avoid the headache and shop somewhere else.

Definitely avoid this dealership. We purchased two new vehicles on the same day and found out the next day we were lied to by the salesman, Jose Burgos, sales manager, Courtney Gross, and finance manager Gabby Brown. After we had signed the deal, we got screwed with products they added on without our knowledge. They directly tied the purchase of products to our interest rate, but told us they weren't charging us for the products. I said I do not want the product, and she said we were not paying for it. Then, after reviewing the revised deal, we saw that they charged us $4000 for unwanted products and lowered our interest rate, to what it should have been, to hide it. I contacted them as soon as I saw it and before the deal was even funded, and they said I could cancel the product, but they would raise my interest rate, and this comment came from the general manager, Nathan Clements. Their final offer was keep the products and a get the low interest rate, or no products and a higher interest rate. Do not do business with this dealership. There are better dealers out there. Don’t trust all the positive reviews that the dealer adds themselves.

My purchase experience with Asael was excellent, this was our 3rd Mazda. This review concerns the service dept only. I recently purchased 2 new Mazda's from them. With the second one I got a card for a free oil change which said good for 6 months. My first car was due for an oil change so I called and made an appointment. I had to drive 50 miles to the dealership from where I live. After I arrived I was informed that the coupon was only good for the other car which was now out of state. The service manager said the coupon was only for the other car and refused to honor it. He offered me $20 off an oil change but I said forget it I am not paying for an oil change that was supposed to be free. I thought how cheap can you get with someone who just bought 2 cars from you.

I shopped at a dozen dealers in the last week and Headquarters had the best inventory. Most had 1 or 2 cars I was looking for Headquarters had 8 or more. Also many dealers if your weren't buying a $90,000 truck they didn't want to talk to you, Customer Manager Ron and Alejandro helped me out and even got me a low rate at a Credit Union to buy my 2024 Mazda CX-30 Turbo Carbon Edition.

Excellent service, by Asael Arruda, who was the person who helped us throughout the process of becoming part of the Mazda family with the CX50, he helped us a lot because he also speaks Spanish and took us to the best purchase option we had at the time, the entire process was very fast and they helped us very well and we hope to continue growing in the Mazda family with the next model which will be the CX 90 👍🎉

Its a clean modern dealership with a good inventory. We went to this dealer because it was recommended and met with Jose Mendez. Jose is patient (a necessity), professional, and discussed what it was we were looking for. With a variety of makes and models on the lot, we tried several different models, did a couple of road tests, and selected a CX-5. We had been to several other dealerships and did not care for them, they did not feel welcoming nor comfortable. When spending tens of thousands of dollars, the environment at the dealership tends to set the tone for the attitudes and interactions between buyer and seller. I recommend this dealership.

New car purchase was an enjoyable experience - staff and facility were a 10 out of 10!

I was in the market for a lease, completely new to the experience but not oblivious to the red flags to watch out for where dealers are concerned and I have to say, I was dealt with more than fairly. For two weeks Marino of Headquarter Mazda diligently kept me informed on all lease specials fitting my budget. I finally made it to the dealership to test drive and was graciously assisted by Asael Arruda. He was patient, informative, and flexible, willing to go the extra mile to make sure I didn’t leave with a vehicle I didn’t love and a price I could manage. I can’t tell you how many times he hustled back and forth to crunch numbers and find me a a dream car I could afford. I know his feet were tired. He even went so far as to refer me to a reputable insurance agent who could give me a fair quote for auto insurance. You don’t find many people willing to give the time and energy that Asael was willing to lavish upon me.

I can't say THANK YOU enough to Mr.Keith Brown. Every employer need to have employees like him. Had a phenomenal experience from day one with both of our purchases. I think we have found a new family home for our vehicle buying. Thanks again! We love our new Mazda. Salute to you sir. Thanks for you integrity and grace. Also, thanks to David in finance. You are top notch as well. Thanks again ya'll!

I recently leased a vehicle from Headquarter Mazda. The salesman I worked with, Brandon Pentayah, was not only the best car salesman I have had the pleasure of doing business with, but was the best salesman I have encountered in my professional career, too. His knowledge of the Mazda product & brand, coupled with his impeccable active-listening skills and patience make him a tremendous asset to Headquarter Automotive Group. Additionally, David Johanson in finance was quite possibly one of the nicest people I have ever met, and was able to perform the seemingly-impossible task of making the financing component of the dealership experience completely stress free. This dealership is also very clean, and there is always somebody available to assist you without any pressure.

Steve G was a fantastic person to buy my Mazda from recently. Great information, professional, follow up, went out of his way to be helpful before, during and after I bought my car. Thank you Steve!!!!

Extremely helpful, friendly staff. We look forward to going back to Headquarter Mazda for years to come.

Prompt, courteous and thorough. They were interested in my concerns and offered advice as to how to correct the problem and what to watch out for.

Top Shelf Dealership. We have purchased many new vehicles, over many years, and had some good dealings, however Headquarter, went 100%, and never said no, through our process. Our sales staff lead person, Asael went above and beyond, for us. THANKS

The people were nice. We will like to have more support to use the technology in the car thanks