Customer Testimonials
My purchase experience with Asael was excellent, this was our 3rd Mazda. This review concerns the service dept only. I recently purchased 2 new Mazda's from them. With the second one I got a card for a free oil change which said good for 6 months. My first car was due for an oil change so I called and made an appointment. I had to drive 50 miles to the dealership from where I live. After I arrived I was informed that the coupon was only good for the other car which was now out of state. The service manager said the ... Read More DealerRater - May 6, 2025
I shopped at a dozen dealers in the last week and Headquarters had the best inventory. Most had 1 or 2 cars I was looking for Headquarters had 8 or more. Also many dealers if your weren't buying a $90,000 truck they didn't want to talk to you, Customer Manager Ron and Alejandro helped me out and even got me a low rate at a Credit Union to buy my 2024 Mazda CX-30 Turbo Carbon Edition.
Excellent service, by Asael Arruda, who was the person who helped us throughout the process of becoming part of the Mazda family with the CX50, he helped us a lot because he also speaks Spanish and took us to the best purchase option we had at the time, the entire process was very fast and they helped us very well and we hope to continue growing in the Mazda family with the next model which will be the CX 90 👍🎉
Its a clean modern dealership with a good inventory. We went to this dealer because it was recommended and met with Jose Mendez.
Jose is patient (a necessity), professional, and discussed what it was we were looking for. With a variety of makes and models on the lot, we tried several different models, did a couple of road tests, and selected a CX-5. We had been to several other dealerships and did not care for them, they did not feel welcoming nor comfortable.
When spending tens of thousands of dollars, the environment at the dealership tends to set the tone ... Read More DealerRater - Oct 2, 2024
New car purchase was an enjoyable experience - staff and facility were a 10 out of 10!
I was in the market for a lease, completely new to the experience but not oblivious to the red flags to watch out for where dealers are concerned and I have to say, I was dealt with more than fairly. For two weeks Marino of Headquarter Mazda diligently kept me informed on all lease specials fitting my budget. I finally made it to the dealership to test drive and was graciously assisted by Asael Arruda. He was patient, informative, and flexible, willing to go the extra mile to make sure I didn’t leave with a vehicle I didn’t ... Read More DealerRater - Jul 30, 2024
I can't say THANK YOU enough to Mr.Keith Brown. Every employer need to have employees like him. Had a phenomenal experience from day one with both of our purchases. I think we have found a new family home for our vehicle buying. Thanks again! We love our new Mazda. Salute to you sir. Thanks for you integrity and grace. Also, thanks to David in finance. You are top notch as well. Thanks again ya'll!
I recently leased a vehicle from Headquarter Mazda. The salesman I worked with, Brandon Pentayah, was not only the best car salesman I have had the pleasure of doing business with, but was the best salesman I have encountered in my professional career, too. His knowledge of the Mazda product & brand, coupled with his impeccable active-listening skills and patience make him a tremendous asset to Headquarter Automotive Group. Additionally, David Johanson in finance was quite possibly one of the nicest people I have ever met, and was able to perform the seemingly-impossible task of making the financing component of ... Read More DealerRater - Jun 22, 2024
Steve G was a fantastic person to buy my Mazda from recently. Great information, professional, follow up, went out of his way to be helpful before, during and after I bought my car. Thank you Steve!!!!
Extremely helpful, friendly staff. We look forward to going back to Headquarter Mazda for years to come.
Prompt, courteous and thorough. They were interested in my concerns and offered advice as to how to correct the problem and what to watch out for.
Top Shelf Dealership. We have purchased many new vehicles, over many years, and had some good dealings, however Headquarter, went 100%, and never said no, through our process. Our sales staff lead person, Asael went above and beyond, for us. THANKS
The people were nice. We will like to have more support to use the technology in the car thanks
Easy service appointment, Service rep (Ramses) was exceptionally knowledgable and was able to get necessary repairs on time and no issues.
Headquarter Mazda provided a quick, no hassle buying experience. I would use them again in the future!
wrote this yestereday but don't mind doing it again since another email popped up. They were the best experience I've ever had at a dealership. I brought it for an oil change and to check on what i felt was just some oddness as I drove, sometimes vibration when braking, nothing major but wanted to be sure- My car is a Yaris-2020- sold by toyota at that time but actually a Mazda 2 -made by Mazda & Consumer Reports top economical reliable compact that year. They actually send a video of the mechanic working on your car while ... Read More DealerRater - Dec 8, 2023
Prompt informative and fair. They explained everything to me .. very clean and environment. Courteous staff.
Best dealership in the Clermont Orlando area. No hard sale or games! Our salesman Steve was knowledgeable and friendly. Martin in finance was so helpful and knowledgeable as well. If you are looking for vehicle I would recommend Headquarter Mazda and ask for Steve,
It's unfathomable to think people in this business are not warm to potential customers. I went to purchase vehicle there after doing my research on the internet when I arrived and entered the lobby no one even acknowledged me; it felt like I was a beggar and I was only there for loose change. And one of them that came up to at the front desk didn't ask the purpose of my visit. After only exchanging a few words, explaining to him I was there to purchase that I took notice on the dealership website. He just walked ... Read More DealerRater - Oct 20, 2023
Had an amazing experience with Headquarter Mazda. They were very fair on my trade-in and were not pushy or intimidating. Worked with us to get the best deal that fit our needs and budget. Very glad that they will be servicing the vehicle as well. Asael was so fantastic to work with. Very knowledgable and amenable. 10/10
Very courteous and professional and knowledgeable employers, great communication during the service process and great follow up after to ensure satisfaction
Ramses was very knowledgeable and gave good customer service. I would recommend this dealership because of this service.
Everyone was very professional & we didn’t feel pressured! Salesman Asael Arruda was terrific!! So far we’re very pleased with your dealership!!
I always have a great experience at Mazda. . Great customer service every single time. Thanks Mazda Clermont!
Great job. Service was great the video was great customer service was awesome waiting time was amazing
Headquarter Mazda Service is reliable and honest. when you make an appointment Service Dept takes you on time and if you arrive early they take you then. I’ve dealt with many dealership service depts and none have even been close to the great service as Headquarter Mazda.
Ramses is a great service advisor who kept me fully informed throughout the process . I was also able to meet the service manager during my appointment . Steven offers exceptional customer service
For the first time in my life at 61 years old I have had an incredibly wonderful car buying experience. You simply can't get a better experience. I highly recommend Headquarter Mazda and Keith Brown. With Keith I picked the Car, got the price I wanted, test drove it, did the paper work, finance and insurance (in record time) and drove home with it. Simple and painless. Keith Brown was simply amazing and knowledgeable. Well worth the drive from Deltona, Fl. 🙂
Jordan is an excellent ambassador for Headquarter Mazda. My car purchase with him was far and away the best car buying experience I have ever had. He was not only honest and responsive before and during the sale, he still answers his phone when I call with questions about our new CX-90.
Additionally, Jordan established a relationship with us that makes it very comfortable for me to call without hesitation.
Organizations reflect the attitudes of the people who run them and, clearly, Headquarter Mazda has a positive organizational culture unequalled in Central Florida and beyond.
This is our third Mazda, ... Read More DealerRater - Jun 13, 2023
Friendly staff as I entered building. Sales people and customer service truly listened to my needs and wants. Most importantly - no hard sell gave me a sense of trust. We worked out a good deal for me AND them.
Jordan is very friendly and knowledgeable. He ensured that the whole process was smooth. More words.
The staff was prompt, honest and attentive. Jordan helped me find a solution and solutions are what customers need.
They were great to work with. I was given the number to text or call the person over my car. I loved being able to easily contact the person who knew my car situation. They were very competent and solve the problem with my car to prior people were unable to.
This dealer had Quick service, great customer service and amazing follow up and speedy delivery turn around
My parents and I went here after experiencing less than ideal circumstances at other dealerships who wasted our time. When we were walking up, Keith greeted us and became our salesperson. Let me tell you he was EXCELLENT! He took his time and was very thorough with information and so helpful. He is now someone who has earned my "shout it from the rooftop" status to see him for a vehicle! The dealership is beautiful and very well maintained. We were very disappointed that we weren't able to purchase through him last night. He has already texted ... Read More DealerRater - Mar 3, 2023
I wish I could leave a 6 star review for Gabby Brown . My son and I are new to leasing and we're interested in a CX-30. Gabby was especially helpful in every aspect of our Headquarter Mazda experience from test drive to finalizing a lease agreement. She even took the time to demonstrate various features of the vehicle and answer any questions we had....while the dealership was closing. Thank you to Gabby and the Headquarter Mazda crew for a professional and personable transaction.
I would like to recognize Jordan (senior service technician) at Headquarter Mazda. He did an awesome job servicing my vehicle and is also a huge Mazda enthusiast! He is very knowledgeable and I appreciate the thorough inspection he did. I will most certainly bring my Mazdaspeed 3 back for services at this location. Thanks Jordan and the entire service department keep up the great work!
Sales associate, Mitchell Hill was just the best. He was outstanding. Mitchell worked hard to locate the car that I wanted. A pleasant and good man. The finance manager, Christopher Arner made it so easy to complete the sales. Another good man. It seems that the owner of Headquarter Mazda only hires the best.
We went in for car maintenance and it was smooth and fast. Appointment was booked online and once arriving in the dealership, registration was easy. We waited in the dealership and was txted once it was done. The only negative is the lack of snacks, no hot choco and at one point no cups for coffee.
Very helpful. They also pay attention about any concern or doubts regarding the purchase of the car.
Fast good service and good attention, el car was clean and washed, the video send is excellent you can review any details, thank you
This is a very condensed version of what happened. Travelled from Tampa to Clermont to see a car (4 hour round trip), very disappointed with the salesperson, so much so that I asked her if I could speak with somebody else as we definitely weren't getting on very well. She went into an office populated with three or four guys, I have no idea what she was saying to them as she was in there for 3-4 minutes and all of them kept on looking at me as she was talking to them. One of the guys came out, introduced ... Read More DealerRater - Oct 2, 2022
Quick, easy, no hassle process all the way from going through the front door until delivery.
All was very good car is absolutely fantastic and the people as well and they had full tank of gas in car for me it couldn't have been better it was virtually perfect
The absolute worst...not only are they rude , the certified car is having issues after two weeks...so much for certified...so much for Mazda
Martin made everything SO EASY! This is the 2nd car he sold us♥️ Martin ROCKS🤘🏽
Gabby and the staff at Mazda, made the experience for me great, this was my first time buying a new car, and Gabby was never pushing to sell, made it all easy and fun, thanks to everyone at Mazda headquarters 😊
The staff was friendly and very helpful. My favorite part of the visit is the mechanic is videotaping my car as the car condition is explained.
Pleasant experience. Honest dealings. Good service and follow up. Timely delivery of my vehicle. And free car wash.
I've been buying cars since the early 80's and on Ebay nationwide since the early 90's.
Last week (7/8/2022), I found a pristine, 2018 Subaru Forester Touring XT 2.0 turbo at this dealership. I also had a deposit down on a brand new 2022 Subaru Forester Wilderness at my local Subaru dealership.
I decided to take the 3 hour drive from home to see the 2018 at Headquarter Mazda. I worked with Tony R., Asael A. and Jesus.
The experience was such, that I ultimately canceled the purchase of the new 2022 unit, bought the 2018 and invited the guys to stay at the farm in the ... Read More DealerRater - Jul 12, 2022
I’m 73 years old.Never experience service as provided by Headquater Mazda. Exceptional , amazing service with the latest technology.
They were very kind and upfront. Martin (our salesman) was great. They made the buying process a breeze.
Great experience every time. Always go the extra mile to offer excellent, friendly and professional service. Highly recommended.
My issue was dealt with in a thorough manner. Upon a technical evaluation, it was decided parts needed to be replaced. Those parts were ordered. I was given a loaner car by the dealership. Three days later, the new parts were installed and the issue was taken care of, all under warranty. Fast, efficient and great customer service!
Exccellen service, no hassle, friendly staf, committed to give good rates- happy with my decision to choose HQ Mazda!
I purchased my Mazda CX30 on 5-21-2021, Jordan was my sales person was knowledgeable from start to finish. Everyone was friendly, kind and courteous. If you are looking to purchase a vehicle Headquarter is the place to go to.
I had such an amazing experience. I felt like my salesman and everyone I dealt with cared about what I wanted, what I needed, and what was best for me. They took care of me like family!
Great customer service, they went above and beyond to help get the vehicle I needed.
Martin and Tony were awesome. They helped me get the car I really wanted and gave me a very good price. These guys run a business where they actually care about the customers. I live about 90min from the dealership but that drive was worth it to receive the amount of respect and service these guys give compared to the other Mazda dealers closer to me. They will not try to pull any tricks on you and will go out of the way to make sure you are happy and get the car you want.
Dealer chose to my house,exelente service they’re very fast the sales person was very friendly
The service department diagnosed my car issue and provided great service throughout the entire experience.
We were traveling and had an issue with our car.Steven in service was so helpful, gave us a quote right then ordered the part and got us all set within 5 days. He was very pleasant and attentive. Very thankful!! Everyone in service that we had dealings with were very nice. The dept is very organized, clean and pleasant surroundings
Recently purchased a 2022 CX5. We love it. By far our best car buying experience. Gabby was great! She made us feel at ease and is clearly passionate about both Mazda and the car experience in general. The facility is immaculate and is located in such a way that the test drive was a breeze but still allowed us to put the vehicle through real world driving conditions. Highly recommend! Don't forget to ask for Gabby!
Kenny was great to work with, and I loved the no pressure buying experience. Overall very happy and will definitely return to headquarter Mazda for future purchases.
Best car buying experience. Ed Gautas very knowledgeable and personable. Everyone I met very professional. Wonderful Miata.
Mitchell was my salesperson at the Clermont dealership. He made my experience very easy . He was helpful in choosing the right vehicle for my needs and budget. Five Stars 🌟🌟🌟🌟🌟
Mitchell is amazing! Got my favorite 2020 Mazda Cx-30 from him and now a 2022 Cx-30 which I am obsessed! I already loved my first one and already loving this one! He is so helpful, kind, and great. 3rd time getting a car from here. Amazing customer service, great deals, and Mitchell and all the staff cares about their customers. 5 stars for everything and get the job done fast! Thank you Mitchell Hill AGAIN. Time to zoom zoom in style with this beautiful car now!
Service was timely and excellent. Steve my advisor kept me informed as to the progress and identified issues that need an eye on to ensure they are addressed before they become a bigger issue. Thanks to Steve who was very professional, knowledgeable and helpful.
I would reccomend Martin to anyone who values professionalism and a kind person who will go above and beyond the call of duty. These days it is common to accept average service as the norm. You should not have to and won't if you choose to work with Martin and Headquarter Mazda. Thank you Martin Demerich (Sales) Steven Bradley (Sales Manager) and Jesus Villeta (Finance) for delivering excellence. The 2022 CX 5 is far superior to the 2020 Toyota RAV 4 as was the experience working with you and Headquarter Mazda.
Martin was honest respectful and patient. He explained every part of the sale. It is our second Mazda from this location and we will back because of Martin and the team.
Great customer service working me into the schedule when I was getting ready to go on a work trip out of the country the next day.
Update- Seriously would go somewhere else! This dealership has care for their customers whatsoever. They will mis-lead and mis-represent things in order to make money. We were told by Nathan, their sales manager, that he would make up for it with little things here and there, but he did absolutely none of that. When we spoke to their “customer relations” manager after leaving a Facebook review (after almost 7 days of her not returning phone calls), we were told it was between us and the dealer and there was nothing she wanted to or could do to help and then we ... Read More DealerRater - Jan 16, 2022
Easy to deal with, came in after looking at seven different brands and models and found out what I was comfortable with, especially with options. Lots of dealers are selling stripped down units in black or white and basic trim levels. Keith was very friendly, walked us through all the features and made sure the vehicle was squeaky clean when it was delivered. Trust me, it had a couple water spots he was not happy with and took it back unannounced (I hadn't noticed it myself). The whole dealer process took a hour from the time we walked in ... Read More DealerRater - Dec 30, 2021
Great staff, great service and really enjoy the video of the service throughout the process.
Best Service Staff !!! Steven in service is fantastic. They are honest and friendly. Never any problems going there. Maintenance team is great and facility is clean and offers free coffee and water.
Fast and friendly service car was brought into shop on appointment scheduled. Full service inspection reviewed.
I had my CX-5 serviced last week, and Shannon Painter my advisor was absolutely amazing. She was so kind, friendly, thorough, and detailed. She made the whole process so easy and accommodating to me. I received digital copies of my MPI inspection, updates, and receipts. She even noticed my doggy car seat, and asked how my dog was doing! My car was washed and looked brand new. The service team is top notch! I highly recommend servicing your car at Headquarter Mazda with Shannon!
2nd car with Headquarter Mazda. They truly have a great team there. Jordan was great, friendly, reliable and honest. Jesus the finance guy was also great and made us feel like family. Thank you for helping us get our new family vehicle !
I told them what I was looking for and they met me all the way
I had a 9 o'clock appointment and got my car back more than 6 hours later which I feel was way too much time to diagnose and fix 2 simple issues, which were corrected. But, I did get my car back cleaner and everyone was polite and certious.
Martin was very informative and helpful throughout the entire experience. He was never pushy about purchasing a car, which I really appreciated. He helped remove the stress of purchasing a new car and made the experience very enjoyable.
Everyone at Headquarter Mazda was really professional and friendly, leading to a finalized purchase. Great job!
Very professional service. A pleasure to deal with. Would come back for any future servicing.
Best no hassle deal and I have owned dozens of cars. Quick, attentive, and knowledgeable. They checked multiple lenders and got me a unbelievable rate. Couldn’t be happier!
My husband and I did a lot research when deciding to buy a new vehicle. Gabby was very helpful. Once at dealership Martin was very helpful. He has a vast amount of knowledge on the Mazda we were looking at. We looked at 3 different vehicles. We left the dealership with a Madza cx30, it was a great choice. Thank you Martin for your time and attention. Joy and Billy
The best experience me and my wife have ever experience buying a car! Martin, our sells rep was great and Jesús in finance was great. Never was pushed, never hassled, listen to what we wanted and wanted to pay, was not pressured and made the deal what we wanted! Even got a better interest rate than what we were asking for!
Gabby was truly awesome! She made me feel very comfortable through the whole process and made sure I left with all questions answer ! Best customer service hands down.
Took care of all my maintenance issues and the cost appeared to be very reasonable considering that they are a dealership. I would go back.
We have purchased two cars from Gabby this month and her customer service was fantastic! Chris is finance was fantastic too as he assisted us in both transactions as well!
This is my second car from Headquarter Mazda. Martin is an outstanding salesman who really goes to bat to get a deal for you. I actually enjoyed the experience. I highly recommend this dealership!
I brought my Mazda CX-9 in for its first service and the experience was as if I was just there when I purchased it. Awesome!
Gabby was amazing . She went above and beyond to help us with the car. We are very happy with the service she provided for us. Courtney was also great .Will definitely recommend Headquartered Mazda if looking into getting a car.
This was the most pleasant car purchasing I’ve ever experienced, and I’ve purchased many cars. Gabby is so easy going, personable and KNOWLEDGEABLE!! She knows absolutely EVERYTHING about our new car. We drove across central Florida because Headquarter was the only dealership that had it, and we were blown away by our experience. We will definitely use them again.
Staff was very friendly and helpful! Salesman Keith was extremely knowledgeable and was quick and efficient with paperwork and delivered on all request! Above and beyond service, compared to other dealerships I’ve been to. I got the car I wanted for the price I wanted and the maintenance, tire, gap insurance included!
I would like to start out to say I have never had a dealership so easy to work with it was a painless fast Pleasant and happy faces during the process it went like lightning to my happiness Upon returning for a second Mazda upscale from my rx-3 honest I am 75 years Young and I have never had except for my previous Mazda such a happy enjoyable experience my man Martin even deliver the car to me and took the rx-3 back to the company your general manager was wonderful efficient and made it very easy for me to say ... Read More DealerRater - Aug 26, 2021
This experience was top notch. I continue to purchase Mazda because it is an excellent product and I feel the most reliable. The cars are just awesome and the customer service is the best.
Martin / Mazda was excellent throughout the entire car buying process including but not limited to car selection, functionality, trade in and finances. We will recommend Martin / Mazda in the future.
Everyone was very quick and helpful. There were a lot of employees working.
Gabby Brown has done a great job getting us the car we wanted! Very professional job! We’ve purchased our last 3 cars from Gabby and love the way she always takes the time we need to have everything explained! Her caring personality will keep us coming back for more. We applaud you Gabby!
We were in a time crunch and Gabby and Jesus were able to get us in and out in record time. We are very happy!